That is why we offer a 90-days Money Back Guarantee on all of our merchandise.
We are confident that you’ll love our product. However, if for some reason you’re not completely satisfied with your glasses within the first 90 days of receipt of your item, you are entitled to a “no questions asked” return for a 100% store credit or refund of your item minus a 25% restocking fee. See below for further information on exercising your rights under our 90 day replacement guarantee.
It doesn’t matter if you don’t like the shape or color of the frame or lenses, just send them back to us and you’ll get your money back. We’ll even take them on return if you found glasses you like more somewhere else, your friends didn’t like them, or you think you are look like a scary monster in your new pair of eye or sunglasses.
And, we’ve made the return process very simple and quick. Feel free to visit our Return Policy page for our easy-to-follow, detailed instructions.
Should you need any help in finding your perfect pair of glasses, you can always use our size check feature or read our blog which is loaded with several great pieces of tips and advice that cover everything from figuring out whether or not you need glasses to the do’s and don’ts of proper eye and sunglass selection.
Still can’t find the answer you were looking for?
Our friendly and helpful Customer Care Center is always here to help you. Contact us with your questions and we are more than happy to assist you with getting the answers you need and, quite frankly, deserve.
"Best purchase of custom frames I have ever made."
From beginning to the delivered final product this was the best purchase of custom frames I have ever made. The eyeglasses are made better than any I have worn before, not too heavy but built to last!!!!! I will be back to find my new pair soon.
"It's perfectly balanced, sturdy and precisely made."
Received them super quick. Thank you for the super fast delivery and the care it took to craft this. It's beautiful and perfect in every way. It's perfectly balanced, sturdy and precisely made. This was a great experience and looking forward to buying a few more soon. Thanks again for the prompt responses as well. Until next time. Cheers! 😊
"Great customer service and great product!"
I came across Cocoleni's frames on IG and right away I tried some virtual frames. After selected the appropriate pair, I order the frames; however when I received the frames there was a minor issue. Customer service was able to rectify the issues and provided me with new frames. No hassle. Great customer service and great product!
"You've got a repeat and permanent customer"
Quite sturdy and beautiful piece of eyeglasses,these are. Thank you. You've got a repeat and permanent customer,will make sure to remember that these are hand made hence takes time
"I'm recommending this to all my folks"
This is to let you know that y'all are a bunch of super awesome people. I'm wearing glasses from almost 20 years and never have I fallen in love this much. I'm recommending this to all my folks and buying more from y'all. I'm so so so happy - keep rocking! And thanks a lot. A LOT.
"Perfect fit. I love the hinges."
Good morning. I got the glasses delivered yesterday. The glasses are so damn cool. I've never been so ecstatic with such precision work with these glasses. Perfect fit. I love the hinges. There is so much of legacy in it. The craftsmanship is fantastic. Thank you so much.