We are confident that you'll love our product. However, if for some reason you're not completely satisfied with your glasses within the first 90 days of receipt of your item, you are entitled to a “no questions asked” return for a 100% store credit or refund of your item minus a 25% restocking fee. See below for further information on exercising your rights under our 90 day replacement guarantee.
Glasses purchased from COCOLENI.com may simply be returned in their unworn, original, merchantable condition, in the original case within 90 days of receipt of your order, for:
Refunds will be returned via the same method of payment used to order the product (credit card, debit card, PayPal, etc.). Please allow up to 30 days for the credit to appear in your account.
In the event that a "Buy One Get One" coupon is used, and one of the pairs is returned for a refund - 50% of the value of the returned pair will be refunded minus any applicable restocking fee.
Each order is entitled to a one time no questions asked exchange within 90 days of purchase.
Future orders or exchanges placed using a 100% store credit or an exchange code will not be eligible for another exchange. These orders will only be covered with respect to manufacturing defects and not breakage.
1 YEAR WARRANTY
All frames have a 365 day manufacturer’s warranty. In the unlikely event that your frames or lenses break after the initial 30 days and within one year of your purchase, COCOLENI.com will gladly provide you with a 50% store credit towards another pair of glasses. Your warranty credit will be in the amount of 50% of the amount paid for the item; this does not include the shipping cost.
For questions regarding our return policy please contact us at [email protected] or call our customer service team at 1-800-315-4428, Monday through Friday, 9:00AM-6:00 PM (EST).
LENS REPLACEMENT ORDER
Lens replacement cannot be refunded. Replacement is the only option. This because the lens is not only made to your prescription but also to your frame shape. It is a fully custom job. 50% of the original lens cost will be issued towards a replacement pair of lenses.
Our Return Address Is:
95 West Main Street, Suite 5-165
Chester NJ 07930
Our Phone Number Is:
1-800-315-4428 (We are available 9AM-6PM EST, Monday through Friday)
Our Email Address Is: