We are confident that you’ll love our product. However, if for some reason you’re not completely satisfied with your glasses within the first 90 days of receipt of your item, you are entitled to a “no questions asked” return for a 100% store credit or refund of your item minus a 25% customization fee.
Glasses purchased may be returned in their unworn, original, merchantable condition, in the original case within 90 days of receipt of your order, for:
Refunds will be returned via the same method of payment used to order the product (credit card, debit card, PayPal, etc.). Please allow up to 30 days for the credit to appear in your account.
Each order is entitled to a one time no questions asked exchange within 90 days of purchase.
Future orders or exchanges placed using a store credit or an exchange code will not be eligible for another exchange. These orders will only be covered with respect to manufacturing defects and not breakage.
Store Credit once used will not be refunded.
Within the first 10 years of ownership, if you experience a manufacturing defect in materials or workmanship, COCO LENI warrants your frames and we will repair or replace the product at no charge. This warranty is five times longer than any other premium eyewear maker.
COCO LENI has sole discretion to determine manufacturer’s defects. Lenses are not covered under the 10 year warranty policy. However, lenses are covered by our 1 year scratch guarantee.
COCO LENI will only authorize the warranty claim if the product was purchased from a brick and mortar shop of COCO LENI. Questions about verification of purchases or authorized dealers should be sent to [email protected]
Since eventual wear and tear can be expected, reasonable repair charges will be levied if repairs are necessary as a result of normal wear, accidental damage, misuse or any other problems determined not to be defects. A repair fee, if applicable, will be quoted prior claim processing.
This warranty extends only to the original purchaser and cannot be transferred.
Lens replacement cannot be refunded. Replacement is the only option. This because the lens is not only made to your prescription but also to your frame shape. It is a fully custom job. 50% of the original lens cost will be issued towards a replacement pair of lenses.
Complete Terms of Lens Replacement
95 West Main Street, Suite 5-165
Chester NJ 07930
Our Phone Number Is:
1-800-315-4428 (We are available 9AM-6PM EST, Monday through Friday)
Our Email Address Is: