90 days Easy Return Policy
We are confident that you’ll love our product. However, if for some reason you’re not completely satisfied with your glasses within the first 90 days of receipt of your item, you are entitled to a “no questions asked” return for a 100% store credit or refund of your item minus a 25% customization fee.
Glasses purchased may be returned in their unworn, original, merchantable condition, in the original case within 90 days of receipt of your order, for:
- 100% store credit; or
- Product exchange of equal or lesser value;
- COCOLENI.com will not refund the difference if the exchange pair is of lesser value than the item returned.
- 100% cash refund minus a 25% customization fee
Refunds will be returned via the same method of payment used to order the product (credit card, debit card, PayPal, etc.). Please allow up to 30 days for the credit to appear in your account.
One Time Exchange
Each order is entitled to a one time no questions asked exchange within 90 days of purchase.
Future orders or exchanges placed using a store credit or an exchange code will not be eligible for another exchange. These orders will only be covered with respect to manufacturing defects and not breakage.
Store Credit once used will not be refunded.
1 Year Warranty
All frames have a 365 day manufacturer’s warranty. In the unlikely event that your frames break after the initial 30 days and within one year of your purchase, COCOLENI.com will gladly provide you with a 50% store credit towards another pair of glasses. Your warranty credit will be in the amount of 50% of the amount paid for the item; this does not include the shipping cost.
For questions regarding our return policy please contact us at [email protected] or call our customer service team at 1-800-315-4428, Monday through Friday, 9:00AM-6:00 PM (EST).
Lens replacement cannot be refunded. Replacement is the only option. This because the lens is not only made to your prescription but also to your frame shape. It is a fully custom job. 50% of the original lens cost will be issued towards a replacement pair of lenses.
95 West Main Street, Suite 5-165
Chester NJ 07930
Our Phone Number Is:
1-800-315-4428 (We are available 9AM-6PM EST, Monday through Friday)
Our Email Address Is: