Plant

Return Policy

ALTERATIONS POLICY

We offer free alteration on every order except ones made with Natural Horn. The request for an alteration needs to be logged in within 14 days of delivery of the product. As all our products are custom-made, we do not offer returns or exchanges.

Our free alteration is completed within 7-10 days from the date of your request to delivery.

An alteration request is considered to be valid only on receipt of all the required information requested by our customer care representative.

We offer to alter the product a maximum of 1 time to get the fit right for you, which is generally not needed.

For any queries please email us on support@cocoleni.com or WhatsApp / call us on +91 85309 73377.

NATURAL HORN

Frames made of natural horn material may have slight fissure on the sides and surface, they are not considered defects.  The unique patterns of horn does not (cannot) match the images on the website.

You would need to approve the design with size specification sent by our team. We will help adjust the arms if needed through video instructions.

We do not accept or offer return/exchange/alterations on custom made horn frame.

EXCHANGE / RETURN POLICY

Since we custom make eyewear, we only accept an exchange / return if you receive a product with a manufacturing defect, a product with defective material or the wrong product.

All exchange or return requests related to receiving the wrong product or manufacturing defects should be made within 14 days of receiving the product.

To process an exchange or return please email us on support@cocoleni.com or WhatsApp/ call us on +91-8530973377 with your order details, reason for return and a picture of the wrong / damaged product

On receipt of your email, our customer service representative will have the product collected within 48 Hours. On receipt of your returned products, our quality team will check the product, we clear your Refund within 4 business days from the date of receipt of returned products. The amount of refund will be credited to your credit/debit card account as the case may be.

International exchanges/ returns will not be processed.

REFUND POLICY

Since we custom make eyewear, we only accept an exchange/ return and do not offer refunds unless as specified above (The product is damaged/ defective).

To request a refund please email us on support@cocoleni.com or WhatsApp / call us on 8530973377 with your order details, reason for refund and any other details that will help us process this swiftly.

On receipt of your request, our customer service representative will have the product collected within 48 Hours. On receipt of your returned products, our quality team will check the product, we clear your refund within 4 working days from the date of receipt of returned products. The amount of refund will be credited to your credit/debit card account as the case may be.

International exchanges / returns will not be processed.

OTHER QUERIES

Do you ship outside/or anywhere in India?

Yes, we ship all over the world.

How much does shipping cost?

Shipping is free for all orders.

How long will it take for me to receive my order?

You should expect to receive your order between 12-20 business days from the day the order is placed. As our products are made to order with strong attention to detail, we take slightly longer to deliver your order, finished to perfection.

Are there any duties and taxes?

All prices include 12% GST and custom duty for international orders.

How do I know my order has been placed?

Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email/telephone.

How do I track my order?

Once your order is shipped out, we will send you a tracking number/ AWB via email. You can also check the status of your order at https://www.cocoleni.com/user/track

How can we contact you?

Email us at support@cocoleni.com or call/ WhatsApp our customer care helpline at +91-8530973377.

10 Years Warranty

Within the first 10 years of ownership, if you experience a manufacturing defect in materials or workmanship, COCO LENI warrants your frames and we will repair or replace the product at no charge. This warranty is five times longer than any other premium eyewear maker.

COCO LENI has sole discretion to determine manufacturer’s defects. Lenses are not covered under the 10 year warranty policy.

Since eventual wear and tear can be expected, reasonable repair charges will be levied if repairs are necessary as a result of normal wear, accidental damage, misuse or any other problems determined not to be defects. A repair fee, if applicable, will be quoted prior claim processing.

This warranty extends only to the original purchaser and cannot be transferred.

Return Address:

17224 S. Figueroa Street, #G0680
Gardena CA 90248
USA

Markt 2
Annaberg-Buchholz 09456
Germany

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