At COCO LENI, our commitment is to deliver unparalleled delight to our cherished customers. We offer top-tier services, complimentary alterations, and a meticulously crafted return policy to ensure a seamless and stress-free experience in tailoring the perfect pair of eyewear to enhance your distinctive features.
We offer free alteration on every order.
Please note that the customer is responsible for ensuring that the returned product is securely packaged to prevent any damage during transit.
If you have any questions or need further assistance regarding returns or exchanges, please do not hesitate to contact our customer care team.
We appreciate your understanding and cooperation in adhering to these return guidelines, which allow us to continue providing high-quality products and services.
You will be asked to approve the design with size specifications sent by our team beforehand. We will help adjust the arms if needed through video instructions.
At COCO LENI, we craft eyewear that transcends time, transforming into timeless heirlooms that increase in value as they age gracefully. We are delighted to offer our discerning customers a prestigious Luxury Lifetime Warranty, a testament to the enduring quality and craftsmanship of our artisanal eyewear.
Our commitment to excellence is unwavering. Within the first decade of ownership, if you should encounter any imperfection in materials or craftsmanship, COCO LENI proudly extends its warranty to encompass your frames. We shall graciously repair your treasured eyewear, ensuring it remains a symbol of enduring elegance, all at no additional cost to you.
Our eyewear is meticulously handcrafted in limited quantities, each frame painstakingly taking over 48 hours to create. We believe in a legacy of luxury that endures the test of time. To ensure that your COCO LENI frames serve you for a lifetime, we offer an unparalleled warranty spanning a decade, guaranteeing your cherished eyepiece's longevity for years to come.
At COCO LENI, we hold ourselves to the highest standards of quality. Please be aware that the determination of manufacturer's defects falls within our sole discretion. This warranty, while lavish in its coverage, regrettably does not extend to lenses, which are not included in the 10-year warranty policy.
In the event that repairs become necessary due to gradual wear-and-tear, accidental damage, misuse, or any other issues deemed unrelated to manufacturing defects, we shall provide a reasonable repair fee quotation before proceeding with the service, ensuring complete transparency in your ownership experience.
This exceptional warranty is an exclusive privilege granted solely to the original purchaser and, regrettably, cannot be transferred. COCO LENI remains dedicated to delivering an opulent experience befitting your esteemed status, as we believe that true luxury is measured not only in design but in the lasting value and artistry of each piece.
Elevate your style and indulge in the enduring luxury of COCO LENI eyewear—a testament to the timeless beauty that only grows more captivating with each passing year.
4 Pilerne Industrial Estate Bardez GOA 403114 INDIA
17224 S. Figueroa Street, #G0680 Gardena CA 90248 USA
Markt 2 Annaberg-Buchholz 09456 Germany
15 Kendall Street C/O A73698 Clyde NSW 2142 Australia
Yes, we ship all over the world.
Shipping is free for all orders.
You should expect to receive your order within 30 business days from the day the order is placed. As our products are made to order with attention to detail, we take a bit longer to deliver your order.
The cost is inclusive of 12% GST and custom duty for international orders.
Once you're done placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified via email/call.
Once your order is shipped out, we will send you a tracking number via email. Alternatively, you can check the status of your order here.
Email us at firstname.lastname@example.org or call/ WhatsApp on our customer care helpline at +91-8530973377.