Return Policy

90 days returns policy

Every frame is handcrafted with love, and made with extra care. We avoid wastage of material by recycling even the cut-out bio-acetate and horn.

COCO LENI Sustainable eyewear is made to your measurements so as to avoid returns and exchanges as much as possible.

Every return and exchange leaves a carbon footprint and waste.

Small adjustments in fit (specially to the arm) can be made at our local partner stores or any friendly local optician, virtually free of cost.

If you still feel you need to make a return or an exchange, you may be return the eyewear in original, merchantable condition, in the original case within 90 days of receipt of your order.

We offer a 90-day no-quibble returns policy from the date you receive your order, including non prescription and prescription lenses. We use DHL in the Europe & USA to facilitate our free returns policy, however postage for all international returns must be paid for by the sender. Please allow up to 5-10 working days for the money to reach your bank account.

10 Years Warranty

Within the first 10 years of ownership, if you experience a manufacturing defect in materials or workmanship, COCO LENI warrants your frames and we will repair or replace the product at no charge. This warranty is five times longer than any other premium eyewear maker.

COCO LENI has sole discretion to determine manufacturer’s defects. Lenses are not covered under the 10 year warranty policy.

Since eventual wear and tear can be expected, reasonable repair charges will be levied if repairs are necessary as a result of normal wear, accidental damage, misuse or any other problems determined not to be defects. A repair fee, if applicable, will be quoted prior claim processing.

This warranty extends only to the original purchaser and cannot be transferred.

Return Address:

COCO LENI
17224 S. Figueroa Street, #G0680
Gardena CA 90248
US

Our Email Address Is:

support@COCOLENI.com

433 posts

cocoleni