We offer a 90-day no-quibble returns policy from the date you receive your order, including non prescription and prescription lenses. We use DHL in the Europe & USA to facilitate our free returns policy, however postage for all international returns must be paid for by the sender. Please allow up to 5-10 working days for the money to reach your bank account.
We are happy to refund in full or exchange any item if you are not satisfied.
Within the first 10 years of ownership, if you experience a manufacturing defect in materials or workmanship, COCO LENI warrants your frames and we will repair or replace the product at no charge. This warranty is five times longer than any other premium eyewear maker.
COCO LENI has sole discretion to determine manufacturer’s defects. Lenses are not covered under the 10 year warranty policy.
Since eventual wear and tear can be expected, reasonable repair charges will be levied if repairs are necessary as a result of normal wear, accidental damage, misuse or any other problems determined not to be defects. A repair fee, if applicable, will be quoted prior claim processing.
This warranty extends only to the original purchaser and cannot be transferred.
17224 S. Figueroa Street, #G0680
Gardena CA 90248
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