COCO LENI Sustainable eyewear is made to your measurements so as to avoid returns and exchanges as much as possible.
Every return and exchange leaves a carbon footprint and waste.
Small adjustments in fit (specially to the arm) can be made at our local partner stores or any friendly local optician, virtually free of cost.
If you still feel you need to make a return or an exchange, you may be return the eyewear in original, merchantable condition, in the original case within 90 days of receipt of your order.
We offer a 90-day no-quibble returns policy from the date you receive your order, including non prescription and prescription lenses. We use DHL in the Europe & USA to facilitate our free returns policy, however postage for all international returns must be paid for by the sender. Please allow up to 5-10 working days for the money to reach your bank account.
Within the first 10 years of ownership, if you experience a manufacturing defect in materials or workmanship, COCO LENI warrants your frames and we will repair or replace the product at no charge. This warranty is five times longer than any other premium eyewear maker.
COCO LENI has sole discretion to determine manufacturer’s defects. Lenses are not covered under the 10 years warranty policy.
Since eventual wear and tear can be expected, reasonable repair charges will be levied if repairs are necessary as a result of normal wear, accidental damage, misuse or any other problems determined not to be defects. A repair fee, if applicable, will be quoted prior claim processing.
This warranty extends only to the original purchaser and cannot be transferred.
17224 S. Figueroa Street, #G0680
Gardena CA 90248
Our Email Address Is:
"Best purchase of custom frames I have ever made."
From beginning to the delivered final product this was the best purchase of custom frames I have ever made. The eyeglasses are made better than any I have worn before, not too heavy but built to last!!!!! I will be back to find my new pair soon.
"Love my glasses. Just came in. Thank you."
Incredible design, craftsmanship and price. Just received my new glasses and I’m over the moon. Top notch quality. Amazing!
Love the 5 pair, I have bought from COCO LENI.
"It is amazing"
Received my order and it is amazing. Thanks!
"Great customer service and great product!"
I came across Cocoleni's frames on IG and right away I tried some virtual frames. After selected the appropriate pair, I order the frames; however when I received the frames there was a minor issue. Customer service was able to rectify the issues and provided me with new frames. No hassle. Great customer service and great product!
"It's perfectly balanced, sturdy and precisely made."
Received them super quick. Thank you for the super fast delivery and the care it took to craft this. It's beautiful and perfect in every way. It's perfectly balanced, sturdy and precisely made. This was a great experience and looking forward to buying a few more soon. Thanks again for the prompt responses as well. Until next time. Cheers! 😊
"You've got a repeat and permanent customer"
Quite sturdy and beautiful piece of eyeglasses,these are. Thank you. You've got a repeat and permanent customer,will make sure to remember that these are hand made hence takes time
"I'm recommending this to all my folks"
This is to let you know that y'all are a bunch of super awesome people. I'm wearing glasses from almost 20 years and never have I fallen in love this much. I'm recommending this to all my folks and buying more from y'all. I'm so so so happy - keep rocking! And thanks a lot. A LOT.
"Perfect fit. I love the hinges."
Good morning. I got the glasses delivered yesterday. The glasses are so damn cool. I've never been so ecstatic with such precision work with these glasses. Perfect fit. I love the hinges. There is so much of legacy in it. The craftsmanship is fantastic. Thank you so much.