At COCO LENI, our commitment is to deliver unparalleled delight to our cherished customers. We offer top-tier services, complimentary alterations, and a meticulously crafted return policy to ensure a seamless and stress-free experience in tailoring the perfect pair of eyewear to enhance your distinctive features. 

Photo by Rafaela Biazi


We offer free alteration on every order.

  • The request for an alteration needs to be logged in within 14 days from the delivery of the product, as all our products are made to order.
  • Make sure to provide all the required information requested by our customer care representative in order for your request for alteration to be confirmed at our end.
  • We offer to alter the product a maximum of 2 times to get the fit right for you. If you are not happy with the fit after the first alteration, we will offer a second alteration for free. This request needs to be raised within 14 days of receipt of the first alteration.
  • The alteration process takes about 7-10 days from the date of your request to delivery.
  • For any queries, please email us at or WhatsApp/call us on +91 85309 73377.


  • You can request an exchange or return for any reason within 14 days of receiving the product.
  • To process an exchange or return request, please email us at or WhatsApp/call us on +91-8530973377 with your order details, reason for return, and a picture of the wrong/damaged product. 
  • Once the product has returned to our workshop, our quality team will check the product, and we shall initiate your refund or exchange within 4 business days from the date of receipt of returned products.
  • The amount of refund will be credited to your credit/debit card account as the case may be.


Eligibility for Product Returns:

  • You may request a return for any reason within 14 days of receiving the item.
  • The product must be in its original, unused condition, with all tags, packaging, and accessories intact.

Return Procedure:

  • To initiate a return, please contact us via email at or WhatsApp/call us at +91-8530973377.
  • Provide your order details and the reason for the return.

Return Shipping:

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable and insured shipping method to ensure the safe return of the product.

Restocking Fee for Frames:

  • A 10% restocking fee will apply to frame returns. This fee will be deducted from the refund amount.

Store Credit Option for Frames:

  • Instead of a refund, you have the option to apply for a one-time 100% store credit for frame returns. Orders placed using store credit are non-returnable.

Non-Refundable Lenses:

  • Please note that lenses are non-refundable. We cannot accept returns or offer refunds on lens purchases.

Return Inspection and Refund:

  • Once we receive the returned product, our quality team will inspect it to ensure it meets the eligibility criteria.
  • If the product is in its original condition, we will initiate your refund (after deducting the restocking fee, if applicable) or apply store credit, as per your choice, within 4 business days from the date of receipt of the returned product.
  • The refund will be credited to your credit/debit card account as the case may be.

Please note that the customer is responsible for ensuring that the returned product is securely packaged to prevent any damage during transit.

If you have any questions or need further assistance regarding returns or exchanges, please do not hesitate to contact our customer care team.

We appreciate your understanding and cooperation in adhering to these return guidelines, which allow us to continue providing high-quality products and services.


Frames made with natural horn material may have slight irregularities on the sides and surface. They are not to be considered as defects, as the patterns of horn are unique to each piece and cannot match the exact images displayed on the website.

You will be asked to approve the design with size specifications sent by our team beforehand. We will help adjust the arms if needed through video instructions.

Timeless. Ageless.

Luxury Lifetime Warranty 

At COCO LENI, we craft eyewear that transcends time, transforming into timeless heirlooms that increase in value as they age gracefully. We are delighted to offer our discerning customers a prestigious Luxury Lifetime Warranty, a testament to the enduring quality and craftsmanship of our artisanal eyewear.

Timeless Quality, Enduring Elegance

Our commitment to excellence is unwavering. Within the first decade of ownership, if you should encounter any imperfection in materials or craftsmanship, COCO LENI proudly extends its warranty to encompass your frames. We shall graciously repair your treasured eyewear, ensuring it remains a symbol of enduring elegance, all at no additional cost to you.

A Decade of Assurance

Our eyewear is meticulously handcrafted in limited quantities, each frame painstakingly taking over 48 hours to create. We believe in a legacy of luxury that endures the test of time. To ensure that your COCO LENI frames serve you for a lifetime, we offer an unparalleled warranty spanning a decade, guaranteeing your cherished eyepiece's longevity for years to come.

Please Note:

At COCO LENI, we hold ourselves to the highest standards of quality. Please be aware that the determination of manufacturer's defects falls within our sole discretion. This warranty, while lavish in its coverage, regrettably does not extend to lenses, which are not included in the 10-year warranty policy.

In the event that repairs become necessary due to gradual wear-and-tear, accidental damage, misuse, or any other issues deemed unrelated to manufacturing defects, we shall provide a reasonable repair fee quotation before proceeding with the service, ensuring complete transparency in your ownership experience.

A Legacy of Luxury

This exceptional warranty is an exclusive privilege granted solely to the original purchaser and, regrettably, cannot be transferred. COCO LENI remains dedicated to delivering an opulent experience befitting your esteemed status, as we believe that true luxury is measured not only in design but in the lasting value and artistry of each piece.

Elevate your style and indulge in the enduring luxury of COCO LENI eyewear—a testament to the timeless beauty that only grows more captivating with each passing year.

Our Return Address & FAQ

Return Address Asia:

4 Pilerne Industrial Estate Bardez GOA 403114 INDIA

Return Address North America:

1985 Del Amo Blvd, #G0680, Torrance CA 90501, USA

Return Address Europe:

Markt 2 Annaberg-Buchholz 09456 Germany

Return Address Australia:

15 Kendall Street C/O A73698 Clyde NSW 2142 Australia


Do you ship anywhere in India or abroad?

Yes, we ship all over the world.

How much does shipping cost?

Shipping is free for all orders.

How long will it take for me to receive my order?

You should expect to receive your order within 30 business days from the day the order is placed. As our products are made to order with attention to detail, we take a bit longer to deliver your order.

Are there any duties and taxes?

The cost is inclusive of 12% GST and custom duty for international orders.

How do I know my order has been placed?

Once you're done placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified via email/call.

How do I track my order?

Once your order is shipped out, we will send you a tracking number via email. Alternatively, you can check the status of your order here.

How can we contact you?

Email us at or call/ WhatsApp on our customer care helpline at +91-8530973377.