We collect information from you when you register on our site, place an order or subscribe to our newsletter.
This may include your name, e-mail address, mailing address, phone number, and credit card information.
You may, however, visit our site anonymously.
|The information we collect from you may be used in one of the following ways|
|To personalize your experience so we can respond to your individual needs|
|To improve our website based on the information and feedback we receive from you|
|To improve customer service response|
|To process transactions|
|To send periodic emails (We will send you information and updates pertaining to your order. However, if at any time you would like to unsubscribe from receiving future contact, we include detailed unsubscribe instructions at the bottom of each email|
We implement a variety of security measures to maintain the safety and security of your personal information when you place an order or enter, submit, or access your personal information.
First, we use a secure server. All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted; and, it is only accessible by those authorized with special access rights to such systems (who are required to keep the information confidential as well). We use McAfee, and they validate the security of our site daily.
Second, after a transaction, your private information (credit cards, social security numbers, financials, etc.) is not stored on our servers.
None of your information (whether public or private) will be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as delivery carriers and payment processors), so long as those parties agree to keep your information confidential.
We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. Also, non-personally identifiable information may be provided to for marketing, advertising, or other uses.
Cookies are small files that a site (or its service provider) transfers to your computer’s hard drive through your Web browser (if you allow) that enable the site to recognize you and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off completely, some of our services may not function properly.
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act) as we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to those who are at least 13 years old, or older.
"Best purchase of custom frames I have ever made."
From beginning to the delivered final product this was the best purchase of custom frames I have ever made. The eyeglasses are made better than any I have worn before, not too heavy but built to last!!!!! I will be back to find my new pair soon.
"It's perfectly balanced, sturdy and precisely made."
Received them super quick. Thank you for the super fast delivery and the care it took to craft this. It's beautiful and perfect in every way. It's perfectly balanced, sturdy and precisely made. This was a great experience and looking forward to buying a few more soon. Thanks again for the prompt responses as well. Until next time. Cheers! 😊
"Great customer service and great product!"
I came across Cocoleni's frames on IG and right away I tried some virtual frames. After selected the appropriate pair, I order the frames; however when I received the frames there was a minor issue. Customer service was able to rectify the issues and provided me with new frames. No hassle. Great customer service and great product!
"You've got a repeat and permanent customer"
Quite sturdy and beautiful piece of eyeglasses,these are. Thank you. You've got a repeat and permanent customer,will make sure to remember that these are hand made hence takes time
"I'm recommending this to all my folks"
This is to let you know that y'all are a bunch of super awesome people. I'm wearing glasses from almost 20 years and never have I fallen in love this much. I'm recommending this to all my folks and buying more from y'all. I'm so so so happy - keep rocking! And thanks a lot. A LOT.
"Perfect fit. I love the hinges."
Good morning. I got the glasses delivered yesterday. The glasses are so damn cool. I've never been so ecstatic with such precision work with these glasses. Perfect fit. I love the hinges. There is so much of legacy in it. The craftsmanship is fantastic. Thank you so much.